nbajii Privacy Policy

1 Introduction and Purpose

nbajii is an online gaming platform built for players in Bangladesh. We believe that the privacy of your personal information is a fundamental right, and we are committed to protecting that right.

This privacy policy describes what information nbajii collects, how that information is used, who it may be shared with, and what your rights are. This policy should be read together with our Terms and Conditions.

We always follow a policy of transparency and do not use any hidden processes when handling your information. For any questions, contact our support team 24/7 via live chat.

2 What Information We Collect

During the process of creating an account and using services at nbajii, we collect the following information:

2.1 Personal Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification — minimum 21 years)
• Email address
• Mobile number
• National ID card or passport details (when identity verification is required)

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for transactions)
• Deposit and withdrawal history
• Transaction dates and amounts

2.3 Technical Information

• IP address and device information
• Browser type and version
• Login time, session duration, and logout information
• Information obtained from cookies and similar tracking technologies

2.4 Gaming Activity Information

• Play history, bet amounts, and results
• Preferred game categories and providers
• Records of bonus usage and promotional participation

3 How We Collect Information

nbajii collects your information in the following ways:

• Directly provided: Information you provide yourself during registration, account management, or when seeking support.
• Automatically collected: Information collected automatically through cookies, log files, and similar technologies while you use the platform.
• Third parties: Limited information received from trusted third parties to verify identity or confirm financial activity.

4 Purpose of Using Information

nbajii uses your information only for specific and legitimate purposes. The main uses of collected information are listed below:

4.1 Account and Service Management

Your information is used to create, manage, and keep your account secure. This information is essential for login verification, password recovery, and account protection.

4.2 Financial Transaction Processing

Your financial information is used to receive deposits and process withdrawals via bKash, Nagad, or Rocket. All transactions are secured through SSL encryption.

4.3 Ensuring Responsible Gaming

Information is used to monitor play patterns to identify potential signs of addictive behavior and to provide support related to responsible gaming.

4.4 Fraud Prevention and Security

Information is analyzed to prevent unauthorized account access, fraudulent activity, and money laundering. This is a necessary step to protect all players.

4.5 Customer Support

During support provided via live chat, your account and transaction information is used to resolve issues quickly.

4.6 Providing Improved Service

Collected information is used to analyze your preferences and usage patterns to recommend more suitable games and to improve the quality of the nbajii platform.

5 Data Storage and Security

nbajii uses industry-standard security measures to protect your personal information. The key components of our security framework are:

• SSL/TLS Encryption: All data transmissions are secured through 256-bit SSL encryption, which protects your information from interception.
• Encrypted Databases: Stored information is kept in encrypted databases with strictly limited access.
• Two-Factor Authentication: An additional security layer for account access that can optionally be enabled.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
• Staff Access Controls: Only authorized staff receive limited access to the information they need.

In the event of a data breach, we will notify affected users as quickly as possible and take the necessary measures.

5.1 Data Retention Period

Information is retained while your account is active. Even after an account is closed, certain information may be kept for the applicable period due to legal obligations, dispute resolution, or fraud prevention needs. Information that is no longer needed is securely deleted.

6 Data Sharing Policy

nbajii does not sell your personal information to third parties. However, limited information may be shared in specific circumstances:

6.1 Service Provider Partners

Only the minimum information necessary for service delivery is shared with payment processors (bKash, Nagad, Rocket), game providers (such as PG Soft, Pragmatic Play, JILI, Spribe), and technology service providers. These partners are contractually bound to maintain the confidentiality of the information.

6.2 Legal Obligations

If we are legally required to disclose information as part of a court order, government investigation, or legal process, we will provide only the necessary information. Where possible, we will try to notify you in advance.

6.3 Business Changes

In the event of a merger, acquisition, or asset sale, user information may be transferred. We will notify you by email in advance of any such change.

7 Cookies and Tracking Technology

The nbajii platform uses cookies to improve the user experience and to analyze service quality.

7.1 Types of Cookies

• Essential Cookies: Essential for the basic operation of the platform, such as maintaining login sessions.
• Functional Cookies: Store language preferences and personalized settings.
• Analytics Cookies: Collect anonymous statistics to understand which parts of the platform are used most.

You can disable non-essential cookies by changing your browser settings, though this may limit some features.

8 Your Rights

In your relationship with nbajii, you have the following rights:

8.1 Right to Access Information

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your stored information.

8.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, contact us to have it corrected.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.

8.4 Right to Object to Data Processing

You have the right to object to the processing of your information for marketing or profiling purposes.

8.5 Right to Data Portability

You may request to receive the information you have provided in a readable format (such as CSV).

To exercise any of the above rights, email [email protected] or contact us via 24/7 live chat.

9 Protection of Minors

nbajii is strictly a platform for adult users (21+). We do not knowingly collect personal information from any person under the age of 21.

Age verification is mandatory during the registration process and we reserve the right to verify the age of every new account. If information from a minor is collected inadvertently, it will be deleted immediately and the associated account will be closed.

10 Policy Changes

nbajii reserves the right to update this privacy policy as needed. For significant changes, we will:

• Send a notice of the changes to your registered email
• Display a notification on the platform
• Update the "Last Updated" date at the top of the policy

Continued use of the platform after changes will be considered as your agreement to the new policy. If you do not agree with the policy, contact our support team about closing your account.

11 International Data Transfer

As nbajii is an international service, some information may be stored or processed on servers located outside Bangladesh. For such transfers, we ensure that adequate protections for the information exist in the destination country and that the security of the information is guaranteed through contractual obligations.